Terms and conditions

1. General terms

Our offer is directed exclusively at end customers (consumers in the sense of § 13 BGB, German Civil Code). We are happy to submit an individual offer to business customers. Please contact us personally for this. Your contractual partner is CE Community Editions GmbH. Further information can be found in the imprint.

 

2. Conclusion of contract with orders

The subject of the contract is the sale of goods via our internet shop. After entering the required customised personal data for the individual, the successful completion of the individual order steps and by clicking the corresponding button in the final step of the ordering process, you submit a binding purchase offer for the goods contained in the shopping basket. Before sending the order, you have the opportunity to recognise any possible input errors and to correct and/or change them with the help of the correction function.

The confirmation of the receipt of the order immediately follows the sending of the order. This automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the order.

We are entitled to accept your order within 3 days after receipt, by sending an order confirmation in writing or in text form (e.g. email), in which you are requested to pay or the delivery of the goods is confirmed.

A binding contract can also be concluded before this if you choose an online payment method and make the payment immediately after sending the order. In this case, the contract is concluded at the time when the relevant payment service provider confirms the execution of the payment order to you.

The contract text (your order) will be saved. You can view the general terms and conditions at any time on www.pamelareif.de and save them on your computer. The concrete order data will be sent to you by email.

 

3. Delivery methods

Orders are dispatched via NL post and the destinations local post service. If the package cannot be delivered due to a wrong address or a refusal of acceptance, we charge a return fee of 4,00 €. For a resupply of the order the customer has to pay the shipping costs again.

Community Editions GmbH does not assume liability for delays that result from delivery by mail.

 

3.1 Delivery destinations

We deliver into following countries: Germany, Austria, Switzerland, Unites Kingdom, France, Italy, Espana, Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia. Czech Republic, Hungary, Cyprus, Unites States, Canada

 

4. Cancellation rights

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date on which you or a third party designated by you but other than the carrier took possession of the goods. In the case of a single order for several goods delivered separately or in the case of an order for goods delivered in several instalments or pieces, the cancellation period commences on the day on which you or a third party designated by you but other than the carrier took possession of the final goods, consignment or piece.

To exercise your right of cancellation, you must inform us of your decision to cancel this agreement by giving us your name, address, other contact details (telephone or e-mail) and your order number by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, which is not mandatory. The sample cancellation form can be found here.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this agreement, we will refund to you all payments we have received from you, including delivery charges (provided that you cancel the agreement in respect of the whole delivery and not only in respect of any part thereof and excluding any additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us), immediately and within fourteen days from the date we receive notice of your cancellation of the agreement. Such refund will be made using the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods or until you have provided evidence that you have returned the goods, whichever is earlier.

You shall return or consign the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of the contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the immediate costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, features and functionality.

 

5. Reservation of title

The delivered goods shall remain our property until full payment has been made.

 

6. Settlement of disputes in accordance with the German Consumers’ Dispute Settlement Act (VSBG)

Customers have the option of using alternative dispute resolution. The following link of the EU Commission (also called OS platform) contains information about online dispute resolution and serves as a central point of contact for out-of-court settlement of disputes arising from online sales contracts: http://ec.europa.eu/consumers/odr.

Duty to provide information pursuant to § 36 VSBG: we are neither willing nor obliged to participate in further dispute resolution proceedings before a consumer arbitration body.

 

7. Final provisions

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, even if the order is placed from abroad or the goods are delivered abroad. If you do not have your residence or habitual abode in Germany or another EU member state, Cologne shall be the place of jurisdiction for all claims in connection with your order. We are also entitled to take legal action at your general place of jurisdiction. Should one or more clauses of these terms and conditions be invalid in whole or in part, this shall not affect the validity of the remaining provisions.

Summons address:

 

CE Community Editions GmbH

Zülpicher Platz 9

50674 Cologne 

Germany

 

Phone: +49 (0) 221 16848097

E-mail: [email protected]

 

Managing Director: Sascha Heinen

Last update: 28.11.2019